Welcome to Colossal Glacier Construction. These Terms & Conditions explain the terms governing your use of our website and your interactions with our business.
By accessing our website or using our services, you agree to these Terms & Conditions, where applicable. Please read them carefully before proceeding.
Colossal Glacier Construction is the trading name of Colossalglacier Unipessoal, Lda., a construction and renovation company operating in the Algarve, Portugal.
1. Website Use
Our website provides information about our construction, renovation, property assessment and related services.
By using this website, you agree to:
Use the website lawfully and responsibly.
Provide accurate information when contacting us or requesting our services.
Refrain from copying, reproducing, distributing or commercially exploiting our website content without our prior written permission, except where permitted by law.
We make reasonable efforts to keep the information on our website accurate and up to date. However, descriptions, images, examples, service information and other content are provided for general informational purposes and may change without notice.
Website content does not constitute a formal quotation, construction proposal, technical report or contractual commitment unless expressly incorporated into a written agreement between you and Colossal Glacier Construction.
2. Our Services
Colossal Glacier Construction provides construction, renovation, property assessment and project management services across the Algarve, Portugal.
Our services may include property walkthroughs, pre-purchase property surveys, renovation works, structural improvements, extensions, custom builds, design coordination and related construction services.
The scope, availability and terms of each service will be confirmed individually.
2.1 Complimentary Property Walkthroughs
We offer complimentary property walkthroughs to help property owners and prospective buyers understand a property’s visible condition, potential improvements and possible construction requirements.
A complimentary walkthrough:
Is provided at no charge and without an obligation to engage our services.
Offers an informal, on-site assessment and verbal guidance based on visible conditions at the time of the visit.
Is not a comprehensive building survey, structural engineering report, specialist inspection or legal assessment.
Does not include a detailed written report, unless expressly agreed otherwise in writing.
Observations made during a walkthrough are preliminary and may not identify concealed defects, hidden structural issues, inaccessible areas or problems requiring specialist investigation.
Any comments about potential costs, improvements or project feasibility are indicative only and are not a formal quotation or guarantee of the final cost, scope, feasibility or outcome of future works.
Clients who require a documented assessment should enquire about our separate paid pre-purchase property survey service.
2.2 Pre-Purchase Property Surveys
Pre-purchase property surveys are separate, paid services with a scope and fee agreed before booking.
Where applicable, the agreed service may include an on-site inspection, photographic documentation, observations about visible defects, recommendations and indicative costs for repairs or improvements.
The specific scope, limitations, fee and expected delivery date will be confirmed in writing before the survey is booked.
A property survey is based on the areas accessible and conditions observable during the inspection. Unless expressly included in the agreed scope, it does not constitute destructive testing, specialist diagnostic testing, a guarantee that all defects will be identified, or confirmation of legal compliance, planning permission or licensing status.
Clients should seek independent legal advice regarding title, planning records, approved plans and the legal status of alterations or extensions. Specialist inspections may be recommended where required.
2.3 Construction and Renovation Projects
All construction, renovation and building projects are subject to a separate written contract or other applicable written agreement.
That agreement will establish the relevant project terms, which may include:
The agreed scope of work and deliverables.
Materials, finishes and specifications.
Project pricing and applicable IVA (VAT).
Deposits and staged payment arrangements.
Estimated schedules and milestones.
Procedures for variations and unforeseen conditions.
Cancellation, termination and refund arrangements.
Applicable warranties and other contractual responsibilities.
No construction work is authorised until the necessary agreement has been concluded and any applicable conditions for commencement have been met.
3. Quotes, Pricing and Payments
Any indicative prices, cost ranges or estimates provided during an initial walkthrough or preliminary discussion are for guidance only.
A formal written proposal will set out the agreed scope, pricing, materials, relevant exclusions and other applicable terms.
Unless expressly stated otherwise, preliminary estimates are not binding quotations.
The applicable IVA rate and whether IVA is included in a quoted price will be specified in the relevant proposal or contract.
Deposits, payment milestones and payment deadlines will be established in the signed agreement. Deposits may be used towards agreed project commitments, including material procurement, supplier orders and scheduling.
Any additional work, change to the agreed scope or adjustment affecting the price or timeline must be handled in accordance with the applicable contract. Where written approval is required, such approval must be obtained before the additional work proceeds, except where a different procedure is lawfully agreed or required in the circumstances.
4. Cancellations, Termination and Refunds
Cancellation, termination and refund arrangements depend on the service purchased, the stage of the project, the applicable agreement and the rights provided by Portuguese law.
4.1 Cancellation of Services
If you wish to cancel a booked survey or a construction or renovation project, please contact us in writing as soon as possible.
The applicable contract will set out the cancellation procedure and any consequences, including the treatment of work already completed, materials ordered, supplier commitments and other costs that may lawfully be taken into account.
Any cancellation charges or deductions must be consistent with the applicable agreement and mandatory consumer protection law.
Where a statutory right of withdrawal or another mandatory cancellation right applies, that right will be respected in accordance with the relevant legal requirements.
4.2 Refund Processing
Where a refund is due, we aim to return the refundable amount in full within a maximum of 90 days, subject to applicable law.
For construction and renovation projects, client funds may already have been committed to materials, fixtures, finishes or special orders placed with suppliers. Where items need to be returned or orders cancelled, the timing of supplier returns and refunds may affect the refund process.
Where supplier refunds are relevant, we will process the client’s refund as soon as the applicable funds are recovered and keep the client informed throughout the process.
The amount refundable, any lawful deductions and the applicable processing timeframe will be determined in accordance with the contract and Portuguese law. The 90-day timeframe does not extend or override any shorter mandatory refund deadline or other statutory consumer right.
Where appropriate, we will provide a breakdown explaining how the refund amount has been calculated.
4.3 Statutory Consumer Rights
Nothing in these Terms & Conditions is intended to exclude, restrict or override any consumer right, statutory guarantee, right of withdrawal or other legal protection that cannot lawfully be excluded or restricted under Portuguese or applicable European Union law.
If a provision of these Terms & Conditions conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
5. Project Changes and Unforeseen Conditions
Construction and renovation work may reveal conditions that could not reasonably be identified before work began, including concealed damage, moisture, structural concerns or problems with existing installations.
If an unforeseen condition affects the agreed work, cost, safety or schedule, we will explain the issue and discuss the available options with you.
Any proposed change to the scope, price or timeline will be documented and approved in accordance with the applicable contract before the additional work proceeds, unless an emergency or other legally recognised circumstance requires a different approach.
We will endeavour to communicate material developments promptly and work with you to determine an appropriate course of action.
6. Licensing, Insurance and Workmanship
Colossalglacier Unipessoal, Lda. states that it holds Portuguese construction licence Alvará n.º 121363, issued under the applicable IMPIC licensing framework.
Our construction and renovation services are carried out subject to the applicable Portuguese laws, regulations, licensing requirements and technical standards.
Details of relevant insurance cover may be requested from us.
The specific workmanship commitments, warranties and applicable statutory guarantees for a project will be governed by the relevant contract and applicable law.
Nothing in these Terms & Conditions limits any mandatory statutory guarantee or legal responsibility that applies to our services or completed works.
7. Limitation of Liability
We take reasonable care in providing information about our services and in carrying out agreed work.
However, website information and complimentary property walkthroughs have limitations and should not be treated as substitutes for a formal quotation, paid survey, specialist inspection, engineering assessment or independent legal advice where these are required.
To the extent permitted by law, Colossal Glacier Construction is not responsible for decisions made solely on the basis of general website information or preliminary observations that were not intended to constitute a formal assessment or contractual commitment.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence or any other matter where such exclusion or limitation is prohibited by applicable law.
Our responsibilities for contracted services will be determined by the relevant agreement and applicable law.
8. Collaboration with Estate Agents and Other Professionals
We may work alongside estate agents, lawyers, architects, engineers, designers, surveyors and other professionals to assist clients with property purchases and construction projects.
Booking a complimentary walkthrough does not create a contractual obligation to purchase construction services from us or to engage any collaborating professional.
Unless expressly agreed in writing, each third-party professional remains responsible for their own services, advice and contractual obligations.
Any referral or collaboration does not replace the need for clients to obtain independent professional advice where appropriate.
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, photographs, graphics, branding, designs and other materials, belongs to Colossal Glacier Construction or is used with permission.
You may access and use the content for personal, non-commercial informational purposes.
You may not reproduce, modify, distribute, publish or commercially exploit website content without prior written permission, except where permitted by applicable law.
10. Privacy and Personal Data
We respect your privacy and handle personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and relevant Portuguese law.
Personal information submitted through our website, email, WhatsApp or booking processes may be used to respond to enquiries, arrange appointments, prepare proposals, provide services and meet legal obligations.
Further information about the personal data we collect, the purposes and legal bases for processing, data retention, recipients and your rights is provided in our separate Privacy Policy.
Personal information will be processed and disclosed only as permitted by applicable data protection law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.
Accessing a third-party website is at your discretion, and you should review its applicable terms and privacy policy.
12. Complaints and Dispute Resolution
We aim to provide clear communication and professional service throughout every client relationship.
If you have a concern about our services, please contact us directly so we can understand the issue and seek an appropriate resolution.
Consumers may also have access to the official Portuguese Livro de Reclamações and applicable alternative dispute resolution procedures.
Where relevant, information about the competent consumer dispute resolution entity and the available complaint procedures can be provided upon request or through our website.
Nothing in this section restricts any right you may have to pursue a complaint or remedy under applicable law.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Portugal, subject to any mandatory consumer protection rules that may apply.
Any dispute arising from the use of this website or our services will be handled by the competent Portuguese courts or through an applicable alternative dispute resolution procedure, where relevant.
Where mandatory law provides a consumer with a different competent jurisdiction or other procedural protection, that law will apply.
14. Updates to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or legal obligations.
The latest version will be published on this page with the relevant update date.
Changes to these website terms do not automatically amend an existing signed contract. Any changes to an existing agreement must be handled in accordance with that agreement and applicable law.
15. Contact Us
If you have questions about these Terms & Conditions, our services or a potential project, please contact us:
Colossal Glacier Construction
Colossalglacier Unipessoal, Lda.
Algarve, Portugal
Email: info@colossalglacier.com
WhatsApp: +351 912 176 449
Construction licence: Alvará n.º 121363
We look forward to helping you make informed decisions about your property and construction plans.